From the first Planning Meeting to the day-to-day platform, an entire team stands beside every enrolled family. Fast support over WhatsApp, a transparent platform, and an active community — every weekday.
Most traditional schools see family support as something that happens if the mother calls — and not always then. At Acutis, support is part of the solution. It is not courtesy, it is not customer service: it is the way the school keeps acting once the class ends.
That is why the team responds on WhatsApp within an hour. That is why the Moodle platform shows grades, attendance, and calendar in real time. That is why the family group exists, where institutional notices and fellowship walk together. You should not have to fight to know how your child is doing.
And when something needs to be talked through with care — an adjustment, a serious pedagogical question, an important decision — an Acutis specialist sits with you, without rushing, until the matter is settled.
From enrollment onward, your family has a structured support model in four continuous moments. The channels below are exclusive to families of enrolled students.
A one-on-one session where we talk through your child's age, grade level, and specific needs. We leave it with a clear plan for the school year — no pressure, no scripted pitch.
A window onto your child's progress in real time. Grades, attendance, assignments, calendar, announcements — all accessible by personal login, for both mother and father.
The official space where Acutis sends notices, announcements, and reminders — and where families live together, share experiences, and support one another. An active community, moderated by the team.
An individual channel with an Acutis specialist. You speak directly with the team on WhatsApp — human support, within an hour during business hours, no chatbot and no queue.
How to reach Acutis depends on a single question: are you already the mother of an enrolled student, or are you getting to know the school for the first time? Each case has its own path.
If you are already an Acutis mother, speak directly with the school's support specialist on the WhatsApp number you received at enrollment. This channel is exclusive to enrolled families — human support, within an hour during business hours, no chatbot and no queue.
Not yet an Acutis mother?
If you are getting to know Acutis for the first time, the path is another: fill out the Free Educational Consultation form. A consultant will be in touch to address your questions and show how the school would work for your family.
Book a Free ConsultationTwo complementary fronts keep the family informed and in community — one for following the student, the other for living alongside other families.
The family's central dashboard. Everything concerning your child is here, updated in real time, with parents' own login.
More than a notice board — a community space among Acutis families, moderated by our team.
If your question is not here and you are already an Acutis mother, write the team on WhatsApp. If you are still getting to know the school, book a free educational consultation.
After enrollment is confirmed, you receive by email the access credentials (login and temporary password) for both the student and the parents. At first login, the system asks you to create a new password. The full walkthrough is sent in the email and also explained in the Planning Meeting.
On the platform's login screen there is a "Forgot my password" option — just enter your registered email and follow the instructions. If you still have trouble, send a message to the school's WhatsApp and we will issue new credentials within an hour.
Yes. Every live class is automatically recorded and stays available on the Moodle platform throughout the school year. That means missing a class does not compromise learning: the student can review the content at their own pace.
Within business hours (Monday through Friday, 7 AM to 6 PM), our commitment is to respond within one hour. Messages sent outside that window are answered at the start of the next business day.
Monday through Friday, 7 AM to 6 PM (Brasília time). On weekends and holidays there is no active support, but you may send your message anyway — it enters the queue for the first slot of the next business day.
For already-enrolled families: through Acutis's official WhatsApp, whose number is given at the Planning Meeting. Your message reaches a team specialist directly — no chatbot, no queue. Response within one hour, 7 AM to 6 PM, Monday through Friday.
For those who are not yet an Acutis mother: the right channel is the Free Educational Consultation form, where a consultant will reach out to address your questions about the school.
Yes — and it is an important part of the Acutis experience. Right after enrollment, the family is added to the official families group. It combines institutional notices (calendar, meetings, events) with living fellowship between mothers and fathers who share the same values.
Yes, in real time. The Moodle platform shows grades, class-by-class attendance, pending and submitted assignments, teacher comments, and the calendar. Parents have their own access (separate from the student's), so you can follow everything without logging in with your child's password.
No. The class load varies by level: a short routine in Kindergarten, about seven hours per week in Elementary, thirteen in Middle, twenty-two in High School. The live-class schedule depends on the cohort — some run in the morning, others in the afternoon — and is set at the start of the school year. Time outside of class is free for assignments, reading, sports, and family life.
No, because every live class is recorded and available on the platform. During trips, illness, or unexpected events, the student keeps up through the recording and returns to the routine without gaps. It is one of the structural advantages of online school.
Access to Acutis's support channels begins at enrollment. To see the school from the inside and address your first questions, book a free educational consultation with one of our consultants — no pressure, no scripted pitch.
